Terms & Conditions

  • Orders placed online are processed daily from Monday to Sunday with an order confirmation sent within 24 hours.
  • Merchandise is non-refundable and is not for re-sale or other commercial purposes.
  • No exchange for purchases of food products and gift certificates.
  • Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site.
  • The merchandise sold through this online shop is provided by Mandarin Oriental, Geneva. Any orders made through this online shop are made between the individual making the order (“Customer”) and Mandarin Oriental, Geneva. The order is subject to the local terms and conditions as may be imposed by Mandarin Oriental, Geneva from time to time, and is subject to the laws and the exclusive jurisdiction of the courts of the Canton de Geneva.
  • Customer may pick-up merchandise directly from the restaurants located within the Mandarin Oriental, Geneva.
  • Any perishable items ordered will be void and the payment will be forfeit in the event: (i) the Customer fails to pick-up the ordered merchandise on the designated pick-up date during the normal working hours of the restaurants.
  • Mandarin Oriental, Geneva reserves the right to cancel or modify orders in its sole discretion for any reason but Customer will be entitled to a full or partial refund of any payment made in the event of any such cancellation or modification.